We launched a new mobile app at the St. Petersburg economic forum on the 42-inch panel (the size of the table).
Sberbank’s customers could quickly resolve their issues, receiving a satisfactory response to their requests. One hundred issues were resolved online.
The bank, in turn, accumulates the negative feedback about the brand. An interactive map depicted all the bank customer requests, filtered by the keyword of the call.
The application was presented to the country’s top leadership, among which were Moscow Mayor Sobyanin, Aeroflot Director and other high-ranking officials.